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Petzyo FAQ's logo

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Delivery & Tracking

How much is delivery?

We offer FREE DELIVERY to most metro cities. Free delivery is available for our meal plan orders and any Add-To-Box items included with that same order. For those cities and regions whereby delivery is not free, a delivery fee (ranging from $6-10) wi

How long does delivery take?

We endeavour to pick and pack our orders on the same business day, if the order is received before 10 am. Where orders are not prepared for shipping on that day, they'll certainly be handled the following day!. Then, it's over to our delivery partner

Where do you deliver to?

We deliver our dry food (Kibble that Counts) nationwide. Everywhere except the Northern Territory (NT)And as for raw ( Raw Royalty) again it's available nationwide, except for NT. If you aren't in our delivery area or aren't sure if you are, don't he

Do you offer international shipping?

At this point in time, we are only shipping within Australia. It's only a matter of time though! People (and their pooches) are catching on, and we are fielding enquiries to make our products available abroad. Watch this space. We'll definitely let y

Can I pickup my order instead of having it delivered?

Wouldn't that be handy? Afraid not, however. At this stage, all of our products are only available for delivery. We offer free and fast delivery for most metro cities. A maximum delivery fee of $6-10 applies for regional areas. But really, who has ti

Can I get my order delivered to my workplace?

Absolutely!. As long as it's within our delivery area, we can deliver to whatever address you nominate! If you spend a lot of time in the office, then getting your orders delivered to work just makes sense. Better still, your colleagues will be curio

Will I be updated about when my order is getting delivered?

Yes! We aim to keep you in the loop as much as we can (without spamming you)When your order is processed, you will be notified via email and you'll receive another email when your order has been sent out and is on its way to you!If you are a raw cust

How can I track where my order is?

The internet, of course!To find out exactly where your PETZYO order is, click here to check your order's status and delivery details.If you're having any issues with tracking your order, contact us, and we'll do our best to help you out.