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Petzyo FAQ's

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Delivery costs will vary based on factors such as what&apos;s in your cart, total weight&#xA0;and delivery postcode.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping is FREE to most places in Australia.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Here&apos;s how to check the delivery fee to your place.<a href="https://www.loom.com/share/254735a5de874b09b92caf2bf8338a3b" style=" text-decoration: none;" id="isPasted"></a><a href="https://www.loom.com/share/254735a5de874b09b92caf2bf8338a3b" id="isPasted" style=" text-decoration: none;">Check shipping - Dry - Watch Video</a><a href="https://www.loom.com/share/254735a5de874b09b92caf2bf8338a3b" style=" text-decoration: none;"><img src="https://attachments.gorgias.help/JWE4j731DJ6ZlV9b/hc/RMNVgn6mKN71j8BO/2025040100-2b0033e1-c4e4-4135-b84d-4387cd49479b-81e12260-edb8-435d-af30-d8d5c5065f08.png" class="fr-fic fr-dii"></a><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Its the same process for our raw products.&#xA0;<a href="https://www.loom.com/share/ce1ff8153dfd45b98b8467ab0042b596" style=" text-decoration: none;" id="isPasted"></a><a href="https://www.loom.com/share/ce1ff8153dfd45b98b8467ab0042b596" id="isPasted" style=" text-decoration: none;">Check shipping - RAW - Watch Video</a><a href="https://www.loom.com/share/ce1ff8153dfd45b98b8467ab0042b596" style=" text-decoration: none;"><img src="https://attachments.gorgias.help/JWE4j731DJ6ZlV9b/hc/RMNVgn6mKN71j8BO/2025040100-9de8a9df-cf6b-44cd-ad73-150dc7209ea5-d85375c5-538f-4ab2-8603-1b124f45df33.png" class="fr-fic fr-dii"></a><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For now, we partner with Australia Post to deliver our dry range and a refrigerated courier for our frozen orders. Larger orders for breeders are shipped via TOLL.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All orders are tracked.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping partners can change over time, but no matter what, we believe in offering the quickest, safest and most affordable delivery Australia-wide. We either cover shipping in full (FREE to you) or we subsidise and ask you to cover a small portion.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Its easy to find out what shipping to your address will cost, regardless of what you want to order.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Visit petzyo.com, shop our range and check shipping for your postcode.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/JWE4j731DJ6ZlV9b/hc/RMNVgn6mKN71j8BO/2025040100-75cf3cc6-299c-4026-8ca2-14db96909a98-191faf11-9269-4998-9c80-360348a77f56.png" style="width: 692px;" class="fr-fic fr-dib"><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*We are only able to deliver raw food to certain remote locations.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Still unsure what shipping will be for your intended order?&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Get in touch with customer service on <a href="mailto:yo@petzyo.com.au">yo@petzyo.com.au</a> for assistance.&#xA0;

We offer FREE DELIVERY to most metro cities. Free delivery is available for our meal plan orders and any Add-To-Box items included with that same order. For those cities and regions whereby delivery is not free, a delivery fee (ranging from $6-10) wi

How much is delivery?

Delivery & Tracking

Welcome to your dashboard - an overview

Adding a dog to your profile

Add a new plan

Swapping flavours

Change charge date

Change frequency

Pause plan

Resume or reactivate plan

Remove a dog from your profile

Change phone number or email

Change shipping address

Change payment details

Add one-time products

Adding a discount

Serving guide overview

Cancel plan

Changing your notification preferences

Customer dashboard

What is the Nutritional Analysis of your Kibble?

Can my puppy eat your dry dog food?

What is the size of your kibble?

Why is there a difference between how much I should feed my dog and how often my bag needs to be replaced?

Does the Chicken Oil contain any protein?

Can I get a sample of your kibble to try before committing to a plan?

How fresh is your kibble?

How much should I feed my dog?

Is your food suitable for weight management?

How many carbohydrates does your range contain?

What is the Omega 6:3 Ratio in Petzyo Kibble that Counts

Why do you use Meat Meal in your Kibble?

What is your recommended transition guide from old pet food to Petzyo?

Transitioning to Petzyo

Kibble That Counts (Dry)

Can I get a sample of your raw food to try?

Are the meats in the raw patties human grade?

How do the raw orders stay fresh through the delivery process?

How much do your raw patties weigh?

What is the Nutritional Analysis of your Raw Patties

What are the dimensions of the Raw Royalty Box?

Does your Raw Food contain offal?

Does any part of your raw product/s come from a knackery?

Is your food low in purine?

Raw (BARF)

Can I feed both raw and dry food?

Do you have a vegan-friendly food range?

Mixed Plans

How long does delivery take?

Where do you deliver to?

Do you offer international shipping?

Can I pickup my order instead of having it delivered?

Can I get my order delivered to my workplace?

Will I be updated about when my order is getting delivered?

How can I track where my order is?

How do I place an order?

What if I don't want a plan?

How do you guarantee the lowest prices with Add To Box™?

What is the meal plan billing cycle?

How much are your food plans?

How It Works

Can I feed Petzyo to my cat?

Cat Range

Do you offer returns or refunds?

Returns, Exchanges & Refunds

How safe is your food?

Food Safety

Are your products Australian?

What is Petzyo?

What are your contact hours?

Hoppy Easter

Business Announcements

About Us

What are my payment options?

Can I use multiple promo codes in one order?

How do I use a discount code?

How do I apply a discount code to my plan/recurring order?

Payment Options & Promotions

What are Paw Rewards?

Error message when applying discount code

Petzyo Paw Rewards

What program or system can I use to recycle the dry dog food packaging?

Recycling

Do you have a community page?

How we help communities and organisations

What do you do to give back?

Community & Environment

How much is delivery?Updated 23 days ago