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Petzyo FAQ's logo

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Customer dashboard

Adding a dog to your profile

Here is a quick video, a step by step guide on how to add a dog to your profile. Need a hand navigating or have feedback?. Reach out to customer service on [email protected]

Change payment details

Card expired? Need to change your payment details?. Too easy. Here's a quick video on how to do so. Need a hand navigating or have feedback?. Reach out to customer service on [email protected]

Add one-time products

Want a little something extra with your next order? Who wouldn't want to spoil their doggo!. Here's a quick video on how to add a one-time product (not recurring) to your upcoming order. Need a hand navigating or have feedback?. Reach out to customer

Adding a discount

Have a discount code and want to apply it to an order? Pawesome!. Here's a quick video on how to do so. Having difficulties, need a hand navigating or have feedback? Reach out to customer service on [email protected]

Serving guide overview

Ensuring your doggo gets the right amount of Petzyo is of the utmost importance to us. Please ensure your dog's profile is complete, and up to date for recommended feeding guide to work as intended. Here's Dave our CEO showing you how simple it is fr

Cancel plan

We hope this isn't goodbye forever!. Here's a video on how to cancel your plan (until our paths cross again!). If you need personalised assistance ending your Petzyo plan, or have feedback you care to share please reach out to customer service on yo@

Changing your notification preferences

At Petzyo we aim to keep you informed. That said, you are always in control of what updates you receive, and how often. Simply login to your customer dashboard, and in the top right of your dashboard, drop down and select Your Notification Preference