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Petzyo FAQ's

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">It really couldn&apos;t be any easier.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To get started, head to our <a href="https://petzyo.com.au/" rel="noopener noreferrer" target="_blank">website</a><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Then, click SHOP OUR RANGE or head <a href="https://petzyo.com.au/pages/our-range" style="box-sizing: inherit; background-color: transparent; color: rgb(127, 127, 127) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">here</a> to view our range of raw and dry products.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">From there, use our filters or simply choose your desired product<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Proceed to checkout.&#xA0;<figure>It&apos;s going to default to our buy-one time product. If you want to start a Petzyo plan, simply choose that option.&#xA0;A fully flexible plan we might add! Adjust your delivery schedule, or add a doggo and get a customized plan to suit.&#xA0;</figure><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once you have chosen there is only one thing left to do, proceed to checkout.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You know what happens then! We capture your card details, and your order will be with you shortly thereafter.

It really couldn't be any easier. To get started, visit https://petzyo.com.au/Then, click GET YOUR DOGGO STARTED or head here to view our range of raw and dry products. From there, filter by lifestyle or simply choose your desired productNext, it's t

How do I place an order?

How It Works

Welcome to your dashboard - an overview

Adding a dog to your profile

Add a new plan

Swapping flavours

Change charge date

Change frequency

Pause plan

Resume or reactivate plan

Remove a dog from your profile

Change phone number or email

Change shipping address

Change payment details

Add one-time products

Adding a discount

Serving guide overview

Cancel plan

Customer dashboard

What is the Nutritional Analysis of your Kibble?

Can my puppy eat your dry dog food?

What is the size of your kibble?

Why is there a difference between how much I should feed my dog and how often my bag needs to be replaced?

Does the Chicken Oil contain any protein?

Can I get a sample of your kibble to try before committing to a plan?

How fresh is your kibble?

How much should I feed my dog?

Is your food suitable for weight management?

How many carbohydrates does your range contain?

What is the Omega 6:3 Ratio in Petzyo Kibble that Counts

Why do you use Meat Meal in your Kibble?

What is your recommended transition guide from old pet food to Petzyo?

Transitioning to Petzyo

Kibble That Counts (Dry)

Can I get a sample of your raw food to try?

Are the meats in the raw patties human grade?

How do the raw orders stay fresh through the delivery process?

How much do your raw patties weigh?

What is the Nutritional Analysis of your Raw Patties

What are the dimensions of the Raw Royalty Box?

Does your Raw Food contain offal?

Does any part of your raw product/s come from a knackery?

Is your food low in purine?

Raw (BARF)

Can I feed both raw and dry food?

Do you have a vegan-friendly food range?

Mixed Plans

How much is delivery?

How long does delivery take?

Where do you deliver to?

Do you offer international shipping?

Can I pickup my order instead of having it delivered?

Can I get my order delivered to my workplace?

Will I be updated about when my order is getting delivered?

How can I track where my order is?

Delivery & Tracking

What if I don't want a plan?

How do you guarantee the lowest prices with Add To Box™?

What is the meal plan billing cycle?

How much are your food plans?

Can I feed Petzyo to my cat?

Cat Range

Do you offer returns or refunds?

Returns, Exchanges & Refunds

How safe is your food?

Food Safety

Are your products Australian?

What is Petzyo?

What are your contact hours?

About Us

What are my payment options?

Can I use multiple promo codes in one order?

How do I use a discount code?

How do I apply a discount code to my plan/recurring order?

Payment Options & Promotions

Paw points - what are they?

Error message when applying discount code

Petzyo Paw Rewards

What program or system can I use to recycle the dry dog food packaging?

Recycling

Do you have a community page?

How we help communities and organisations

What do you do to give back?

Community & Environment

How do I place an order?Updated 7 months ago