UPDATE:. Monday 10th March 2025. 1:22pm AEST. Dry and raw orders impacted. Kibble customers will notice longer delays. Raw orders should see deliveries resuming as early as tomorrow, Tuesday 11th March. First and foremost our team are safe. Our wareh

UPDATE:Monday 10th March 20251:22pm AESTDry and raw orders impacted.&#xA0;Kibble customers will notice longer delays.Raw orders should see deliveries resuming as early as tomorrow, Tuesday 11th March.&#xA0;First and foremost our team are safe. Our warehouse is also dry, and our product ready to be dispatched.&#xA0;We were fortunate. Others not so much.&#xA0;We understand, and sympathise with those who have endured over the past few days. First it was the cyclone, then the heavy, intense rainfall and flooding.&#xA0;In terms of our ability to ship orders to our customers, new and old, we are unable owing to some of our partners and their suspended services or closures. This is temporary.&#xA0;Australia Post expects to resume operations later this week.&#xA0;Our QLD based warehouse hopes to come back online on Wednesday.&#xA0;Fulfilling orders and getting them into the network remains our top priority.&#xA0;Regrettably, you should expect delays.&#xA0;If you are in dire need, please email <a data-fr-linked="true" href="mailto:yo@petzyo.com.au">yo@petzyo.com.au</a> and we will try to find an alternative.&#xA0;You are not alone in this. We have team, including our General Manager Kayla, based in Brisbane and we understand the seriousness of the situation. The Petzyo pack is working with its partners to get orders to customers as quickly as possible, but the situation is still unfolding.&#xA0;We thank you for your support.Please be safe. Your Petzyo orders will be with you as soon as humanly possible.&#xA0;-------------------------------------------------------------------------------------QUEENSLAND &amp; NORTHERN NSW CUSTOMERS&#xA0;We are aware of the impending tropical cyclone which may affect QLD &amp; Northern NSW customers and your upcoming order. Some delays are likely across the network as a result of fulfillment, and delivery network congestion, outages, and storm conditions.&#xA0;We are across the advice for your region, planning the worst, and hoping for the best.&#xA0;Ensuring the safety of our partners and team in the affected area is our priority as is ensuring your pooch isn&apos;t without Petzyo.&#xA0;There is no need for panic. We are well stocked and will ensure your orders are fulfilled, and dispatched in a timely manner, as conditions allow.&#xA0;To ensure you don&#x2019;t run out over the coming days, and beyond, we suggest bringing your order forward so it&#x2019;s in the network and en route sooner rather than later.&#xA0;Log in to <a href="https://home.petzyo.com.au/home" rel="noopener noreferrer" target="_blank">manage&#xA0;</a>your plan.&#xA0;If you need special assistance, or have concerns about your order or supply please contact customer support on <a data-fr-linked="true" href="mailto:yo@petzyo.com.au">yo@petzyo.com.au</a>&#xA0;Take care of yourself, your family and especially your furry friends during this natural weather event.&#xA0;

Ex Tropical Cyclone Alfred

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Customer dashboard

What is the Nutritional Analysis of your Kibble?

Can my puppy eat your dry dog food?

What is the size of your kibble?

Why is there a difference between how much I should feed my dog and how often my bag needs to be replaced?

Does the Chicken Oil contain any protein?

Can I get a sample of your kibble to try before committing to a plan?

How fresh is your kibble?

How much should I feed my dog?

Is your food suitable for weight management?

How many carbohydrates does your range contain?

What is the Omega 6:3 Ratio in Petzyo Kibble that Counts

Why do you use Meat Meal in your Kibble?

What is your recommended transition guide from old pet food to Petzyo?

Transitioning to Petzyo

Kibble That Counts (Dry)

Can I get a sample of your raw food to try?

Are the meats in the raw patties human grade?

How do the raw orders stay fresh through the delivery process?

How much do your raw patties weigh?

What is the Nutritional Analysis of your Raw Patties

What are the dimensions of the Raw Royalty Box?

Does your Raw Food contain offal?

Does any part of your raw product/s come from a knackery?

Is your food low in purine?

Raw (BARF)

Can I feed both raw and dry food?

Do you have a vegan-friendly food range?

Mixed Plans

How much is delivery?

How long does delivery take?

Where do you deliver to?

Do you offer international shipping?

Can I pickup my order instead of having it delivered?

Can I get my order delivered to my workplace?

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How can I track where my order is?

Delivery & Tracking

How do I place an order?

What if I don't want a plan?

How do you guarantee the lowest prices with Add To Box™?

What is the meal plan billing cycle?

How much are your food plans?

How It Works

Can I feed Petzyo to my cat?

Cat Range

Do you offer returns or refunds?

Returns, Exchanges & Refunds

How safe is your food?

Food Safety

Are your products Australian?

What is Petzyo?

What are your contact hours?

What are my payment options?

Can I use multiple promo codes in one order?

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How do I apply a discount code to my plan/recurring order?

Payment Options & Promotions

Paw points - what are they?

Error message when applying discount code

Petzyo Paw Rewards

What program or system can I use to recycle the dry dog food packaging?

Recycling

Do you have a community page?

How we help communities and organisations

What do you do to give back?

Community & Environment