Our small but mighty team is standing by to assist. If we do not respond right away it is because we are assisting other customers, or out walking the dog. Thank you in advance for your patience.

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Petzyo FAQ's

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;re mostly an online-only business!<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">That said, we welcome hearing from our customers and have made it as as easy as we can for you to get in touch.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can can send us an email on <a href="mailto:yo@petzyo.com.au">yo@petzyo.com.au</a> or start a chat onsite. Please note if there are no online agents, you will be prompted to leave a message.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Or you may opt to contact us via <a href="https://www.instagram.com/petzyo/?hl=en" style="box-sizing: inherit; background-color: transparent; color: rgb(127, 127, 127) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">Instagram</a> or <a href="https://www.facebook.com/Petzyo" style="box-sizing: inherit; background-color: transparent; color: rgb(127, 127, 127) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">Facebook</a> and we will get back to you as soon as we can!<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you prefer to call, give us a buzz from Monday to Friday between 9am and 5pm AEDT on 03 9000 0523. Please note we may be assisting other pawesome customers and you may get routed to voicemail. Leave a detailed message, and we will get back as soon as humanly possible.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Or continue browsing our FAQ&apos;s to find what you are looking for.&#xA0;<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;&#xA0;

We're mostly an online-only business! That said, we welcome hearing from our customers and have made it as as easy as we can for you to get in touch. You can can send us an email on yo@petzyo.com.auOr you may opt to contact us via Instagram or Facebo

What are your contact hours?

About Us

Welcome to your dashboard - an overview

Adding a dog to your profile

Add a new plan

Swapping flavours

Change charge date

Change frequency

Pause plan

Resume or reactivate plan

Remove a dog from your profile

Change phone number or email

Change shipping address

Change payment details

Add one-time products

Adding a discount

Serving guide overview

Cancel plan

Customer dashboard

What is the Nutritional Analysis of your Kibble?

Can my puppy eat your dry dog food?

What is the size of your kibble?

Why is there a difference between how much I should feed my dog and how often my bag needs to be replaced?

Does the Chicken Oil contain any protein?

Can I get a sample of your kibble to try before committing to a plan?

How fresh is your kibble?

How much should I feed my dog?

Is your food suitable for weight management?

How many carbohydrates does your range contain?

What is the Omega 6:3 Ratio in Petzyo Kibble that Counts

Why do you use Meat Meal in your Kibble?

What is your recommended transition guide from old pet food to Petzyo?

Transitioning to Petzyo

Kibble That Counts (Dry)

Can I get a sample of your raw food to try?

Are the meats in the raw patties human grade?

How do the raw orders stay fresh through the delivery process?

How much do your raw patties weigh?

What is the Nutritional Analysis of your Raw Patties

What are the dimensions of the Raw Royalty Box?

Does your Raw Food contain offal?

Does any part of your raw product/s come from a knackery?

Is your food low in purine?

Raw (BARF)

Can I feed both raw and dry food?

Do you have a vegan-friendly food range?

Mixed Plans

How much is delivery?

How long does delivery take?

Where do you deliver to?

Do you offer international shipping?

Can I pickup my order instead of having it delivered?

Can I get my order delivered to my workplace?

Will I be updated about when my order is getting delivered?

How can I track where my order is?

Delivery & Tracking

How do I place an order?

What if I don't want a plan?

How do you guarantee the lowest prices with Add To Box™?

What is the meal plan billing cycle?

How much are your food plans?

How It Works

Can I feed Petzyo to my cat?

Cat Range

Do you offer returns or refunds?

Returns, Exchanges & Refunds

How safe is your food?

Food Safety

Are your products Australian?

What is Petzyo?

What are my payment options?

Can I use multiple promo codes in one order?

How do I use a discount code?

How do I apply a discount code to my plan/recurring order?

Payment Options & Promotions

Paw points - what are they?

Error message when applying discount code

Petzyo Paw Rewards

What program or system can I use to recycle the dry dog food packaging?

Recycling

Do you have a community page?

How we help communities and organisations

What do you do to give back?

Community & Environment

What are your contact hours?Updated 7 months ago